When your customers chat with Chatzio we charge you based on chat messages.

A chat message is either a question from your customers or a response from Chatzio.

Each plan comes with a specific number of included chat messages per month which are used up as your customer chats with Chatzio.

Chatzio will only respond with one message for every message your customer sends.

If you buy a monthly plan your account’s chat messages will be credited each month.

If you buy a yearly plan your account’s chat messages will be credited yearly.

A standard customer service chat normally has between 20-40 messages.

We have estimated the approximate amount of chats each plan will provide.

We recommend choosing a plan that will accommodate the number of chats you expect to have on your website.

If you use up your chat messages within your billing period (monthly or yearly), you will be charged on any additional chat messages that you use within the same billing period (monthly or yearly), based on the pricing plan that you are on.

Lite plan

1 chat message = $0.012288

Standard Plan

1 chat message = $0.008192

Pro Plan

1 chat message = $0.007168

Your payment method on file will be billed automatically when your balance reaches $10.00.

If your payment fails your Chatzio account will be suspended until the payment is made successfully.

Yes! Chatzio takes just 2 minutes to set up on your website. Our ‘Quick-Start’ guide will show you exactly what you need to do no matter what your website platform.

No, you can cancel your Chatzio plan at any time.

You can reach us through our email support line – or you can chat with Chatzio if you have any other questions!